Frequently Asked Questions

Exchange:

• Timing: we have a 10 days Exchange Policy, since the day item was received.
• To be eligible for an exchange, goods must be unused, undamaged and accompanied by proof of purchase and all the clothing tags.
• Exchange or return is NOT applicable for customized garments. 
• For exchange, please submit your request here.
• After submitting your exchange request - we will send an online invoice to pay for the shipping fees to your registered email address. 
• Once the invoice has been paid - the team will create shipping labels and assign a courier to pick up the exchange items from you. 
• Once the exchange item has been received to our warehouse - we will inspect the items within 1-3 working days and ship the new item. 
• The new shipment will be shipped within 1-8 working days since most of our garments are made to order. 
• Please note that customers are responsible for shipping costs of returned items.
• Exchange fee within UAE is AED 29. International exchange fees have to be confirmed with our Customer Care team.

Returns:

• We offer a 7 days Return policy. 
• If you receive an incorrect item or an item that is damaged, email us at help@marblapparel.co. Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a refund on defective items. After 48 hours we will not be able to replace the damaged item. 
• If the product is fine but you've changed your mind, we can offer store credit on all items or full refund on full priced items.
• To be eligible for refund - goods must be unused, undamaged and accompanied by proof of purchase and all the clothing tags.
• Return and refund is not applicable for discounted/sale items at 20% or above. Products purchased during sale events will be refunded through store credit only.
• No refund for items purchased during Black Friday, Cyber Monday & other Big sales.
• Return/exchange only applies for apparel, it doesn’t apply for hair accessories and face masks for hygiene reasons. 
• No exchange or refund applies for customized items.
• IMPORTANT: some of our garments are "made-to-order" and we only issue store credit for those items (you may check the Product description to see if your item is "made-to-order"
• Refund fee with our courier is AED 35 within UAE, international fees can be requested via email. We will create the return from our side and the return fee will be deducted from the total refund amount. 
• The original order shipping fees are not refunded. 
• For international returns - we are not responsible for any custom duties & fees related to the shipment. 
• Cash on delivery returns will be only refunded via store credit only.
• If you wish to use our own courier, please let us know and we will issue a refund once your package is received. 

Process time for refunds:

• Please allow 10 working days from when your return is tracked as delivered back to our UAE warehouse for us to issue you with your refund. 

If you placed an order by mistake - we can help you out. During our working hours only (9-7 PM GST time), you have up to 30 minutes from the time you click 'Submit Order' to cancel it. You may send us an email at help@marblapparel.co.

All the order cancelation requests that are not requested within the first 30 minutes will be rejected by the Customer Service team.

For any cancelations - we will hold 2% out of the total purchase amount (this amount is charged to us by our payment processor).

Shipping destinations:

• We ship within UAE and Worldwide via DHL & JNT Express.

Shipping times:

• All the orders are fulfilled within 2-7 business day (except Sunday). So if the order was placed on Saturday after 2 PM UAE time - we will ship it on Monday. 
• During Big Sales such as Black Friday, Cyber Monday, Ramadan & other Holiday Sales - some orders might be shipped within 10-12 working days.
• Once fulfilled - local orders take 2 business days to be delivered to you (except Sundays).
• Once fulfilled - International orders take 4-7 business days to be delivered via DHL.
• Shipping time might vary depending on situation with location, shipment method and other factors such as COVID-19.
• Please note if you provided incomplete address, the shipment might be delayed due to our Courier partner trying to contact you.

DUTIES & CUSTOMS:Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company. Any international shipping fees associated with importing items are the sole responsibility of the customer and we cannot refund these costs.  For more information about these potential added fees, kindly contact the transportation company directly for more information before placing your order.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards and Apple Pay. 
• Cash on Delivery is NOT available. 
• Tabby 4 interest free installment payment method available for customers in the UAE, KSA and Bahrain.

marbl. clothing is made in Dubai, UAE. By manufacturing locally we are constantly reducing our carbon footprint, as we work to contribute to an eco-conscious future.

All orders are carefully, responsibly hand-made to fit you perfectly, so each order will go through 2-7 working days of making/preparation time until we hand your items to our carrier for shipping. 

We ship internationally. Our trusted couriers currently are Aramex and DHL.

Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!

Our products are manufactured with quality and precision in Dubai, UAE where our tailors have over 10 years of experience in textile manufacturing. The raw materials we use come from manufacturers in Japan, China & Turkey. 

All of our styles are stocked in a full and inclusive size range from XXS to 4XL. 

All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions. Usually, we pay 35% of the garment cost to our in-house tailors, the rest of the costs include materials, warehouse rentals & maintenance fees, other employees salaries & marketing.

Yes we do:

UAE - FREE for orders above AED 50

GCC - FREE for orders above AED 350

USA - FREE for orders above USD 150

The rest - FREE for orders above USD 205