Frequently Asked Questions

Help Center

Exchange:

  • Timing: we have a 7 days Exchange Policy, since the day item was received.
  • To be eligible for an exchange, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • Exchange or return is NOT applicable for customized garments. 
  • For exchange, please submit your request here.
  • Once the return has been received to our warehouse - we will inspect the items within 1-3 working days and ship the new items. 
  • The new shipment will be shipped within 1-7 working days since most of our garments are made to order. 
  • Please note that customers are responsible for shipping costs of returned items.
  • Exchange fee within UAE is AED 29. International exchange fees have to be confirmed with our Customer Care team.

Returns:

  • We offer a 7 days Return policy. 
  • If you receive an incorrect item or an item that is damaged, email us at help@marblapparel.co. Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a refund on defective items. After 48 hours we will not be able to replace the damaged item. 
  • If the product is fine but you've changed your mind, we can offer store credit or full refund.
  • To be eligible for refund - goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • Return and refund is not applicable for discounted/sale items at 20% or above.  Products purchased during sale events will be refunded through store credit only.
  • No refund for items purchased during Black Friday, Cyber Monday & other Big sales.
  • Return/exchange only applies for apparel, it doesn’t apply for hair accessories and face masks for hygiene reasons. 
  • No exchange or refund for customized items.
  • Refund fee with our courier is AED 35 within UAE, international fees can be requested via email. We will create the return from our side and the return fee will be deducted from the total refund amount. 
  • For international returns - we are not responsible for any custom duties & fees related to the shipment. 
  • Cash on delivery returns will be only refunded via store credit only.
  • If you wish to use our own courier, please let us know and we will issue a refund once your package is received. 

For any cancelations - we will hold 2% out of the total purchase amount (this amount is charged to us by our payment processor)

Shipping destinations:

  • We ship within UAE and Worldwide via Aramex. 

Shipping times:

  • All the orders are fulfilled within 2-7 business day (except Sunday). So if the order was placed on Saturday after 2 PM UAE time - we will ship it on Monday. 
  • Once fulfilled - local orders take 2 business days to be delivered to you (except Sundays).
  • Once fulfilled - International orders take 5-7 business days to be delivered via Aramex/DHL.
  • Shipping time might vary depending on situation with location, shipment method and other factors such as COVID-19.
  • Please note if you provided incomplete address, the shipment might be delayed due to our Courier partner trying to contact you.

DUTIES & CUSTOMS:Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company. Any international shipping fees associated with importing items are the sole responsibility of the customer and we cannot refund these costs.  For more information about these potential added fees, kindly contact the transportation company directly for more information before placing your order.

 

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards and Apple Pay. 
  • Cash on Delivery is NOT available. 
  • Tabby 4 interest free installment payment method available for customers in the UAE, KSA and Bahrain.

marbl. clothing is made in Dubai, UAE. By manufacturing locally we are constantly reducing our carbon footprint, as we work to contribute to an eco-conscious future.

We ship internationally. Our trusted couriers currently are Aramex and DHL.

Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!

Our products are manufactured with quality and precision in Dubai/UAE, where our tailors have over 10 years of experience in textile manufacturing. The raw materials we use come from one of the best manufacturers of Mulberry silk in Italy and China. The Chinese have been the undisputed masters of silk production for centuries, since the dawn of the Silk Road, and they maintain their dominance in the industry thanks to modern manufacturing techniques that create the most beautiful weaves.

All of our styles are stocked in a full and inclusive size range from XXS to 4XL. 

All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.

If you placed an order by mistake - we can help you out. During our working hours only (9-7 PM GST time), you have up to 30 minutes from the time you click Submit Order to cancel it. You may send us an email at help@marblapparel.co.

Yes we do:

UAE - FREE for orders above AED 50

GCC - FREE for orders above AED 350

The rest - FREE for orders above USD 205